November 2011
3 posts
Do you eat your own dog food? →
Would you hire a builder that could not build their own deck?
Would you hire a journalist that could not tell a good story?
Would you buy a car from someone who rides push bike?
Would you hire a plumber who couldn’t unblock his own toilet?
Would you hire a deb developer with a lousy website?
Would you go to a cafe who’s barrister doesn’t drink coffee?
Would you buy insurance from someone who...
Who owns a social network? →
Social networking for business is inevitable, whether you approve or not it’s happening within your company. So when your staff gain new followers on Twitter or connections through LinkedIn as a result of work for your company, and then leave, who owns those?
As a corporate star, a thought leader or just as a representative of a company I might use LinkedIn to connect with customers or clients. I...
Customer Service Fails ~ Distaster for Jetstar... →
I’m writing this blog post from the 18th floor of the James Cook Hotel in Wellington. Sounds nice right? And someone else is paying too.
I’m on Jetstar’s tab. I’m one of hundreds of people stranded around New Zealand due to grounded planes with “Safety Issues”.
Our flight from Wellington to Auckland was due to leave at 7.20pm Friday night. We boarded as usual but were soon told there was a...